This information will illustrate just how easy it is to use Guardian Storage. Please read it through and contact us if you have any questions.
Inspecting Guardian Storage
The first thing you might want to do is have a look around Guardian Storage. Feel free to take the virtual tour. In addition, we will be happy to take you for a walk through Guardian Storage during office hours. We will answer your questions and provide you with the information you need to make an informed decision regarding Self Storage and Guardian Storage. As a customer, you need to be sure the complex will meet your needs and standards.
Reserving a Unit
Booking a unit may be done either over the phone or in person. We will ask the questions we need answered to ensure we book the right unit for you. Units can be taken immediately or reserved for up to a month in advance. A booking fee of $20 applies to reserve a unit. This fee is deducted from your first month's rent.
Free Move-In Trailer
Guardian Storage provides new customers with the use of a trailer when they first store their goods with Guardian. The trailer is available at no charge to customers for one delivery only and when they first move their goods into Guardian Storage. If you would like to view a full list of the conditions of use for the trailer, click here.
Completing the Paperwork
Renting A UnitAs part of the unit rental process we will ask you to complete a Customer Information Form with your general details. We will also ask that you sign a Storage Agreement, which details the terms of storage at Guardian Storage. If you would like to view a copy of this agreement, click here. We will walk you through this process and answer any questions you may have at the same time.
Paying Your BillsWe ask that you pay for your storage unit rental one month in advance at a minimum. We accept personal and business cheques, as well as Visa, Mastercard, American Express, Diners Club and Bankcard. From the first month we will send you a reminder invoice when the payment is due. We do not impose long binding contracts, however you are welcome to pay for longer periods in advance if it is convenient. Similarly, many of our customers pay by direct debit, particularly if they are going away for an extended period of time.
Insuring Your GoodsGuardian recommends that all customers consider insurance for their goods. Glen Iris and Hawthorn customers, please see our Guardian policy wording for further details click here (277Kb).
Accessing your unit
As a customer of Guardian Storage, you are able to access your unit as often as you like. To access your unit you will need to know your personal pin number to drive into the complex, and, because you have your own padlock on the unit, you will need your key to unlock the padlock.
Moving your goods in and outDepending on the types of goods you are storing, Guardian Storage provides a range of trolleys and handling equipment to take the physical strain out of the task. Because there are a number of access points into the complex, you will not have to travel far from your vehicle to your unit. For the units upstairs, we provide simple to use hoists for your goods. We provide clear instructions on how to use the hoists. If you are uncertain or uncomfortable about using any equipment, we will be happy to show you the right way.
Using a Removals and Transport Company
Because we are constantly receiving goods through removals and transport companies, we are aware of the companies in the area and can put you in contact with them. If you have specific requirements with your transport, we will help you find the right removals company for you.